Enabling Admin Charges
This article will explain how to include admin charges to your customer’s bill before they check out. Admin fees can be switched on or off on each individual product. They can also be made mandatory or not mandatory to give your payer the choice.
Follow these steps:
1. On the menu bar, click on the settings cog and then Settings from the drop down menu
2. Click on Admin Charges
3. You can use the Sample Charge Calculator below to indicate how much your admin fees will impact payments of different amounts. You will have the following options:
a. Fixed amount (e.g. 0.25c)
b. Percentage of total bill amount (e.g. 4.2% of total bill amount)
c. Both (e.g. €0.25c + 4.2% of total bill)
4. Set the Mandatory switch to Yes or No
Select YES if you want your customers to cover the administration charges.
Select NO if you want your customers to have the option of covering your administration charges.
5. Selected by Default can be switched to YES or NO
If YES, your customers are automatically opted in to paying administration charges. They will still have the option to opt out by unticking the box.
If set to NO they will need to opt in by ticking the box
If you previously selected YES to make the Charge Mandatory, this step does not apply.
5. Set Min & Max Admin Charge to Yes or No. This helps payers of large amounts when a percentage admin fee would be excessive. If you select Yes, enter the minimum and maximum admin fee the customer can be charged for a transaction.
6. Add an optional message explaining these charges to your customer, then click Update.
You can toggle admin fees to YES / NO on individual products if you only want to pass on admin fee for certain items.
