Reissue failed instalment payment

To reissue a failed instalment payment on behalf of your customer, follow the below steps.

  1. Go to Reports → Payments → Recurring.

  2. Find the plan you want to reissue the payment for, any plans that have failed payments will be shown in red like below.

    image-20250826-100005.png


  3. Click into the reference number of the plan you want to reissue the payment for.

  4. Look for any failed payments in the list of payments, they will have 3 dots next to them.

    image-20250826-100205.png

  5. Click on Reissue payment.

    image-20250826-100247.png

  6. If the payment is successful you will see an successful message on screen and the receipt will be emailed to the customer.

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